Frequently Asked Questions

Yes, we work with any seller, regardless of how long they have been selling on eCommerce sites such as Amazon, Walmart, or EBAY. 

When products are delivered to our facility, they go into a queue to be received, inspected, and prepped based on the date they were delivered. As they come up in queue, we open the box, inspect the items to ensure that there are no damages. If damages are found, customer will be notified, and photos taken of damaged products. Non-damaged Products are received on Inbound log along with notation of damages. Non-damaged products are prepped and logged as prepped and ready for shipment on the inbound log and placed on the customer’s shelf to await notification from customer that they are ready for a shipment.

Yes. We currently have an excel spreadsheet that is set up as the customer’s inbound log. This workbook is utilized to track incoming inventory, and every shipment that is sent out. It is shared with the customer and anyone the customer designates should have access.

The customer indicates on the inbound log, after reviewing all prepped products, which items and how many they would like us to ship and notify us that they are ready for a shipment in their private slack channel for communication. We then upload a list of the products the customer wishes to ship into ScanPower to create your shipment in Amazon and BoxT to pack the products. The customer’s only involvement is completing the inbound log to show what they have coming to us, and to indicate on that log when they want a shipment and which items they want shipped. Inventory and Price management is up to the customer.

Once the product is delivered, we strive to receive, inspect, and prep it within 72 business hours.

Products will be sent on your schedule, but, generally, we require 72 business hours from the time we are requested to process your shipment. Here are some examples:

Notification Received to Ship:                                           Shipping Date:

Monday before noon CST                                                  Thursday

Friday before noon CST                                                      Wednesday

Yes, we can ship a single item or your entire enterprise. Please contact us for questions about storage or pallet Shipping. 

We accept all major Credit Cards, PayPal, and Bank Drafts. We will need you to complete a payment authorization form to setup your preferred payment method. 

After your products are packaged and shipped, we will process your payment through Quickbooks Online (QBO) and send you a detailed receipt.

Currently we do not accept these products. We are looking to possibly offer this service in the future. If you deal in liquidations, we would be willing to meet with you to discuss your situation.

Yes we accept pallets and shipping containers might depend on the size. But we definitely can receive your products delivered on pallets and can also complete pallet shipping to amazon.

Yes, we do. We also accept and process your Amazon returns.

Yes, but it is your responsibility to manage all customs clearance. You must also have a credit card on file with us for billing. 

Yes, for up to 30 days free of charge. After 30 days you will be charged a storage fee. Please reference our pricing.

Potentially yes, please contact us for specifications.

We do not have a minimum quantity of selling units shipped each month. However, if you ship less than 100 units a month after your first 90 days there will be a $25.00 fee incurred monthly.

We set up and pay for a private slack channel for each of our customers. This allows for constant communication with the owners of the prep center, the Prep Tech’s, and anyone the customer designated for access to the channel. Short-dated items, damaged products, products that don’t match the listing or any other issues our prep tech’s encounter during the receiving, inspection and prep process are communicated through the slack channel and on the inbound log. Pictures are taken and provided in the slack channel. If none are posted and you require photos, the customer simply can request them in the slack channel, and we will take them.

Yes, we accept HazMat items. We do not charge additional fees for processing HazMat. However, shipping for these items cannot be purchased through the customers amazon account, so we purchase the shipping for these items through pirateship.com and then pass the cost onto the customer on their invoice. Customers are invoiced after every shipment. We do strongly recommend that the customer understand and be knowledgeable of their allotted hazmat space with Amazon before sending us products. Products sitting on our shelves, because the customer has no available hazmat space with Amazon, will incur a storage fee of $1.25 per cubic ft every 30 days the items are sitting on the shelf in our facility.

We are not currently selling on amazon, but we have in the past. We have a Non-Disclosure Statement that we will send you during onboarding. We protect our customers through providing a private slack channel, none of our employees sell on Amazon themselves, and our facility is restricted access to local customers. They are not allowed inside the warehouse when dropping off product or meeting with us to ensure they don’t have a visual of other customer products.

We do not currently have any problems receiveing product from any retailers.  Our business hours are Monday to Friday 8am to 5pm. There is someone on site those days from 5am to 5pm. We are closed for Federal Holidays. We suggest that you list our business hours as available delivery times on any site you are ordering from.  If the packages are being delivered by UPS, FEDEX, or USPS or any other major shipping company, weekend deliveries will typically be held until Monday for Delivery, however, retailers that use delivery services will not do this.  So we encourage you to place your orders early in the week to ensure they are delivered during our business hours.  

We cannot provide you photos of products we have prepped to protect our customers. However, I can describe our process for various types of products. The customer can also provide us with specific instructions for how they want items prepped. For example, we have one customer that requests on her inbound log that we bubble wrap and poly bag all makeup items. This is indicated in the inbound log in a column designated for the customer to provide special instructions to our prep tech.

• Plush Toys – Tags are inspected for prices. If the prices can be removed, they are. If not, we cover them with holographic stickers. Bar code on the label is covered with a white label, and the item is placed in a poly bag.

• Liquids – We ensure bar codes are covered with a white label, prices are removed or covered with a holographic sticker, depending on the product type, we may use strapping tape the secure the lid, if the product is in a plastic bottle, it may be poly bagged. If it is glass, see description below for glass items.

• Glass items – we send a message to the customer in their slack channel recommending the item be boxed if the customer has not already authorized a box in their inbound log. Our boxes for products range in price from $0.40 to $6.00 a box depending on size. We have a variety of sizes ranging from 6x4x4 to 25x25x25. Each item prepped includes one sheet of bubble wrap. If more are needed to protect the item, they are $0.25 each. We reuse packing materials such as brown paper, air pillows and bubble sheets where possible with no charge to the customer, however, when these supplies are not available, we must use new supplies.

• Beauty supplies – are typically poly bagged. Barcodes are covered and prices removed or covered as described above. At customer requests we will apply special treatments such as adding bubble wrap or boxing the item.

LWT Services is owned by 3 Partners. Kris Loveless, Holly Wood, and Jason Wood. Jason Wood works full time in the Prep Center. Holly works part time in the prep center, we have 2 part time Prep Techs. We currently have the capacity to handle additional customers. Our unique way of handling your products, where we receive, inspect, prep, and then ship, versus the way most prep centers handle products, which is receive, put them on a shelf, and wait for the customer to request a shipment and then they pull, prep and ship, allows us to handle a higher number of products and streamline the shipping process.

We don’t currently have restrictions in place on products or categories. Please speak with us ahead of time before sending any pallets as arrangements need to be made for the truck to have a liftgate. Please also be advised that we do charge a fee for oversized products. You can find more details about this here: LWT Prep Pricing

We use UPS all shipping is purchased through the customers amazon account using the preferred Amazon vendor or through the customers Walmart account using the preferred Walmart vendor.

Yes, we have a policy that covers your products in our building.

We recommend that you register for a Texas Tax Permit, if you have not already done so. Also, all retailers that you purchase from, you should attempt to register your sales tax permit with them so that you can make purchases tax free. Here is a link to the Comptroller of Texas website with information on Sales Tax Refunds that you can research.